Delivery Policy

At HS IT Solutions, we strive to provide a seamless and efficient experience for our customers. This Delivery Policy explains how we handle the delivery of the IT subscriptions, software, and services that you purchase from us. By purchasing our products or services, you agree to the terms of this policy.

1. Delivery Method

For digital subscriptions, software, and services, the delivery is typically conducted through electronic means:

  • Email Delivery: Once your payment is confirmed, we will send a confirmation email along with the subscription details, product keys, or license information directly to your registered email address.
  • Download Links: For certain software, we may provide a secure download link to access the purchased product.
  • Account Setup: In case of cloud-based services or tools requiring user accounts (e.g., AWS, Google Cloud, Figma), we will assist in setting up your account and send login credentials or access instructions via email.

2. Delivery Timeframes

  • Digital Products and Services: Upon confirmation of your order and payment, you will receive the delivery within 24 to 48 hours (excluding weekends and holidays). Most digital products, including software licenses and cloud service subscriptions, will be delivered within one business day.
  • Subscription-Based Services: For ongoing IT subscriptions (e.g., cloud services, email marketing tools), the subscription will be activated immediately once payment is processed. You will receive a welcome email with all the necessary instructions for setting up and accessing your service.

3. Delivery to Physical Address (If Applicable)

In the rare case that you order physical products (e.g., hardware or printed documentation related to the software), we will ship the items to the address provided during checkout.

  • Shipping Method: We use reliable courier services for all physical shipments. You will be provided with a tracking number to monitor the status of your delivery.
  • Shipping Timeframe: Delivery of physical items usually takes 3 to 7 business days (depending on your location and courier service). For remote or hard-to-reach areas, please allow additional time for delivery.
  • Shipping Charges: Shipping charges for physical products will be calculated at the time of purchase and are subject to the shipping provider’s rates.

4. Delivery Confirmation

Once your IT subscription or software has been delivered:

  • You will receive an email confirmation containing all necessary information related to your purchase, including product keys, access instructions, or any other relevant details.
  • If applicable, you will also receive tracking information for physical shipments.

5. Delivery Issues and Support

If you encounter any issues with the delivery of your subscription or product, such as not receiving your product key or experiencing difficulties accessing your service, please contact us immediately at:

  • Email: hsitsolutions007@gmail.com
  • Phone: 03296950005

We will address your concerns promptly and ensure the correct resolution.

6. Returns, Cancellations, and Refunds

As most of our offerings are digital subscriptions or licenses, once delivered, we do not accept returns or exchanges. However, we understand that issues may arise with certain subscriptions, and we are committed to providing support and assistance.

  • Subscription Cancellations: If you wish to cancel an ongoing subscription, please notify us within 7 days of purchase. We will work with the service provider to facilitate cancellation or refund (where applicable).
  • Refund Policy: Refunds are generally not provided for digital subscriptions, but we may offer them under exceptional circumstances, such as non-delivery of the service, payment errors, or technical issues that cannot be resolved.

7. Changes to Delivery Policy

We reserve the right to update or change this Delivery Policy at any time. If there are any changes, we will notify you by updating the “Effective Date” at the top of this page. Please review this policy regularly to stay informed.

8. Contact Us

If you have any questions or concerns about the delivery of your purchase, or if you need assistance with accessing your products or services, please feel free to contact us:

  • Email: hsitsolutions007@gmail.com
  • Phone: 03296950005
  • Location: Shop No. 1, Atta Market, Bus Stand Haveli Lakha, Depalpur, Okara