Shipping Policy

At HS IT Solutions, we strive to provide a smooth and efficient shipping experience for our customers. This Shipping Policy explains how we handle shipping, delivery times, and shipping charges for physical products, should you order any hardware or related materials. By making a purchase with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery

For digital products and services, there is no physical shipping involved. These products are delivered electronically via email or secure download links (see our Delivery Policy for more details). However, for physical items, such as hardware, printed materials, or other physical goods related to IT subscriptions, we follow the procedures below.

Shipping Method:

We use trusted and reliable courier services for all physical shipments. The specific courier service used will depend on your location and the size of the order. We will always select the most efficient and cost-effective shipping method available.

Delivery Timeframe:

  • Local Deliveries (within Pakistan): Physical products are typically delivered within 3 to 7 business days. Delivery times may vary depending on the courier service and your location.
  • International Deliveries (if applicable): International shipping times will depend on the destination country and customs processing, typically ranging from 7 to 14 business days.
  • Remote Locations: For deliveries to remote or less accessible areas, please allow extra time for delivery. We will inform you of any potential delays once your order is processed.

Processing Time:

Orders are processed and shipped on business days (Monday to Friday, excluding holidays). Orders received before 12:00 PM will be processed on the same day. Orders placed after 12:00 PM or on weekends will be processed the following business day.

2. Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, and delivery location of your order. These charges will be clearly displayed during the checkout process.

  • Free Shipping: We may offer free shipping on select products or during special promotions. Please check the specific product page or contact us for more details.
  • Shipping Fees: Standard shipping rates apply unless otherwise stated. The exact shipping fee will be calculated and displayed at checkout.

3. Tracking Your Order

Once your order has been shipped, we will send you an email with tracking information, including the tracking number and the name of the courier service. You can use this tracking number to monitor the progress of your shipment.

4. Shipping Address

It is important to provide an accurate and complete shipping address at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided at checkout. Please verify your address carefully before confirming your order.

If you need to make any changes to your shipping address after placing your order, please contact us immediately at:

  • Email: hsitsolutions007@gmail.com
  • Phone: 03296950005

5. Delivery Issues

If you encounter any issues with the delivery of your order, such as damage to the items, non-delivery, or lost packages, please notify us within 7 days of the delivery date. We will work with the courier service to resolve the issue as quickly as possible.

If the product was damaged during shipping, please take photos of the damage and contact us so that we can arrange for a replacement or refund, depending on the situation.

6. Returns and Exchanges

For physical products, we generally do not accept returns unless the product is defective or damaged upon arrival. If you need to return or exchange a product, please refer to our Returns Policy for more details.

7. International Shipping (if applicable)

We currently offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are separate from the shipping cost and are not included in the final price at checkout.

Please check with your local customs office for any additional charges that may apply before placing an order.

8. Changes to Shipping Policy

We may update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically to stay informed about our shipping practices.

9. Contact Us

If you have any questions or concerns about our shipping process or if you need assistance with your order, please feel free to contact us:

  • Email: hsitsolutions007@gmail.com
  • Phone: 03296950005
  • Location: Shop No. 1, Atta Market, Bus Stand Haveli Lakha, Depalpur, Okara

We are here to help and ensure you have the best shopping experience!